FAQs

Services Booking

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Here at Carpet and Rug Cleaning Westchester, we understand that you may have a lot of questions about our services and processes. This is why we do our best to provide you with as much information as you need to make an educated decision for your carpet cleaning needs. If you have a question that we haven’t answered here, always feel free to give us a call at 914-303-9100.

If my rug has faded, is it ruined?

We commonly run into color fading issues, and offer rug restoration as a part of our services. Most of the time, when a rug is placed in a high traffic area, or in the sunlight, color fading can happen. We offer rug restoration services that include color fading, so give us a call! We can look at your rug and determine a quote and how we can help.

How often should I get my rugs and carpets professionally cleaned?

This answer depends on how much foot traffic your rugs and carpet receive. Typically, we recommend your rugs and carpet to be cleaned every few months to ensure that they stay free of dust and dirt. If your carpets don’t receive a lot of foot traffic, you can get away with getting them cleaned every 6 months. You don’t want to go too long to ensure that they stay in top condition.

Can you repair tears and abrasions to rugs?

Yes! Our team is experienced on everything from color restoration to tears and fiber abrasions. Set up a consultation with our team for a quote. Our services include repairing holes and tears, restitching and reweaving. If you have a unique issue with your rug that we haven’t listed, just give us a call and we can talk about tailoring our services to your needs.

Do you use machines or heavy equipment to tumble clean my rugs?

No! We never use machines to wash your rugs. After we inspect your rugs to determine the unique cleaning solution needed, we will always hand wash every rug. Washing machines can cause heavy damage to your rugs, and it is important for you to ensure that your rug never sees the inside of a washing machine. Each rug is different and unique and requires a custom cleaning approach to each one.

Will you use harsh or harmful chemicals to clean my rug?

All of our cleaning products are safe for pets and children, and are sustainable and environmentally friendly. You don’t have to worry about your rug coming home smelling of hard chemicals and solvents because we use fresh and clean supplies to minimize risk of allergies and reactions.

Do you offer a pick up service if I cannot transport my rug?

We understand that a lot of rugs are too big for the average person to transport. Loading an area rug into a minivan is a feat in itself, and to minimize your stress, we offer free pickup and delivery along with all of our cleaning services.